Web
– Banking
Category
Development
Client
ProCredit Bank, Georgia
Industry
Fintech
Platforms
Web, Mobile
Full Service Online Banking Application
ProCredit Bank Georgia, a prominent financial institution in the country of Georgia, required a modernized internet banking platform to align with its esteemed status. Their existing platform was visually outdated and lacking in functionality. We undertook the design of a user-friendly mobile and web application, meticulously addressing pain points, new requirements, customer expectations, and the bank’s overarching vision.
- + User Interviews / Discovery
- + Current State analysis
- + UI/UX Design and Development
- + Back end development
- + Back-end Integration
Full-Service Bank
Web and Mobile Banking for Trade,
Service, and Production SMEs
Client’s geography: Europe Industry: Banking
Objectives
ProCredit, a leading bank in Georgia,
needed a modern internet banking
platform to match their status.
Problem
The current internet banking was
outdated both visually and
functionally
Challenge
Design a user-friendly banking system
by aligning user habits, needs, and pain
points with ProCredit Bank business goals.
How We Nailed the Challenge
Workshop with ProCredit Georgia:
Our 3-person team and 6+
members from ProCredit
Georgia held a 2-day
workshop in Tbilisi,
focusing on improvements,
growth vectors, business
goals, and planning the
next research steps.
User
Interviews:
We conducted in-depth
interviews with 10 bank
clients (both individuals
and legal entities) to
understand their workflow,
priorities, decision-making
process, and pain points.
Usability
tests:
We observed user
behavior with the current
solution to understand
habits, mistakes, and gain
interface insights
InsightsM
Analysis:
Our team analyzed the
collected materials and
provided insights. Based
on the research, we
developed a plan to
combine user-friendly
design with business
goals in one project.
Backlog Preparation & Prioritization:
The final research stage
transforms qualitative
and conceptual findings
into concrete next steps
for redesign, forming the
backlog components
Project Summary
Team
2 UI/UX designers
3 Front-end engineers
2 Mobile engineers
Project manager
Business analysts
QA engineer
Tech Stack
TypeScript, React, Redux,
Next.js, React Native,
Microsoft Azure, MSSQL,
REST API, Swagger,
WebSockets / Socket.io,
GraphQL.
Project duration
12.5 months
Platforms
Web, Mobile
The interface design has not only become more modern, light and friendly visually but, more importantly, all elements have been optimized for simpler, more convenient, and more understandable interaction.
For those of us who are blessed with good sight. So we seldom consider it. That’s why going off to investigate the whys and hows involved is a little like trying to get behind the wind